Refund & Return Policy
1. General Policy: No Returns, Exchanges, or Cancellations
Rainbow India operates on a strict No Returns, No Exchange, and No Cancellations policy.
- Product Verification: Exact sizes and colors are specified in product descriptions to avoid the need for exchanges. Please review all images and details carefully before making a purchase.
- Quality Assurance: Every item undergoes a thorough quality check by our team prior to dispatch to ensure it is free of defects.
- Custom Products: Refunds, returns, or cancellations are not entertained for custom-made products.
2. Exceptions: Damaged, Defective, or Missing Items
While standard returns and exchanges are not permitted, we will review issues related to manufacturing defects, transit damage, or missing items.
- Reporting Window: You must register a complaint within 48 hours of delivery.
- Required Proof: To be eligible for a resolution or refund, you must provide:
- Your Order Number
- A continuous, unedited unboxing video showing the package being opened to prove the item arrived defective, damaged, or missing.
- Response Time: Our team will review and respond to your complaint within 2 to 5 working days and get in touch with you. If eligible, we will communicate and take the necessary steps.
3. Missing Deliveries (Wrong Delivery Status)
If the tracking status shows “Delivered” but you have not received your package:
- You must notify us within 24 hours.
- Send an email with your Order ID and the subject line “Wrong Delivery Status”.
- Important: Failure to report a missing delivery within this 24-hour window forfeits your eligibility for any refund or support from our team.
4. Return to Origin (RTO) Due to Customer Error
If a shipment is returned to us due to customer mistake or negligence—such as an incorrect/incomplete address, incorrect contact details, failure to answer calls from the courier and from the vendor (Rainbow India), or unavailability to accept delivery—cancellation of the order will not be entertained.
- The customer will be responsible for bearing the RTO charges and reshipment charges of the parcel.
5. Return Shipments, Shipping Charges & Refunds
- Return Transit Risk: We cannot be held responsible for goods damaged or lost during a return shipment. We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of the return delivery.
- Non-Refundable Shipping: Shipping charges are strictly non-refundable.
- Refund Processing: If you do not receive the refund amount within the mentioned time period, check your bank account again or contact your bank, as processing may take some time from their end.
Contact Information & Support
If you have any questions about our policies, or wish to access, correct, amend, or delete any personal information we have about you, please reach out to us using the details below:
- Order Inquiry: +91 88668 45289
- Customer Care: +91 88666 45289
- Email Support: crafteriaindia3@gmail.com